Your Legal Obligation to Maintain the Property
Under the Alberta Residential Tenancies Act, landlords must ensure the rental unit is habitable and in good repair throughout the tenancy. This is not optional — failure to maintain the property can result in RTDRS orders, rent abatements, and even termination of the tenancy by the tenant.
What 'Habitable' Means in Alberta
The property must have: functional heating (especially critical given Alberta winters), working plumbing and electrical, a structurally sound building envelope (no leaks, secure doors/windows), and compliance with applicable health and safety codes.
Emergency vs. Non-Emergency Repairs
Emergency repairs (no heat in January, burst pipe, gas leak) must be addressed immediately — within hours. Non-emergency repairs (dripping faucet, cracked tile) should be addressed within a reasonable timeframe, generally 7–14 days.
Document Everything
When a tenant submits a maintenance request (ideally in writing via your platform or email), respond in writing, confirm receipt, provide a timeline, and document when the repair was completed. This paper trail protects you if a dispute arises later.
Build Your Contractor Network Early
Before your property is occupied, have pre-vetted contacts for: plumber, electrician, HVAC technician, general handyperson, and locksmith. Finding a reliable contractor during a plumbing emergency is much harder and more expensive than having one on call.
Can Tenants Withhold Rent for Repairs?
No — Alberta tenants cannot legally withhold rent, even for legitimate maintenance issues. The proper channel is applying to the RTDRS for a repair order or rent abatement. If a tenant withholds rent for repairs, you can still serve a 14-day notice for non-payment.